Q: Where are you based?
A: We based on Asia.
Q: How to contact you?
A: Any questions please email us at qyuan1371@gmail.com. Reply within 4-8 hours on working days.
Q: Do you offer Free Shipping?
A: We offer Free Shipping on orders over $49.
Q: What is the shipping cost? How long will it take to arrive?
A: The shipping cost depends on your address and the weights of your order. Usually the shipping cost is about $5.9/6.9.
We have 3 options of shipping method:
Standard takes 15-18 days for delivery
Free Shipping takes about 15-20 days
Urgent express takes 5-8 days for delivery
International transportation takes a long time, and it may be delayed due to extreme weather, strikes or other irresistible factors. This is a normal phenomenon. You can contact us at qyuan1371@gmail.com for more logistics information.
Q: How can I track my order？
A: you can copy the tracking number to track it on 17track (https://www.17track.net/en). If you still do not how to track it, please contact us at qyuan1371@gmail.com. We will send the detailed information to you.
Q: What is the shipping date?
A: The off-season delivery time is generally about 7-15 working days after the order is placed. About 10-25 working days in high season.